SHIPPING + RETURNS
All pieces are made in limited quantities and shipped via Royal Mail. We currently only ship to the UK and have a maximum lead time of 30 days.
Due to the upcycled nature of the pieces, there will be discrepancies between online images and the physical product received, although every effort will be done to keep production as consistent as possible.
We have a no returns and no exchange policy.
For any delivery enquiries, please contact info@jakezhang.co.uk
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.jakezhang.co.uk (the "site").
[Completed 21/02/24]
1. We currently collect and process the following information
- Personal identifiers, contacts and characteristics (for example, name and contact details)
2. How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- When signing up to our newsletter, we collect personal identifier information i.e. your name and email address
- When you purchase from the site, we collect personal identifier information from you, including your name, shipping address, billing address, payment information, email address and phone number
We use the information you have given us in order to:
- Communicate with you
- Process and deliver your purchase
- Screen our orders for potential risk and fraud
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
We may share this information with third parties to help us use your personal information, as described above, for example with Stripe, our payment processor, and Cargo to support our online store.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@jakezhang.co.uk
3. How we store your personal information
Your information is securely stored.
When you place an order through the site, we will keep your order information for our records unless and until you ask us to delete this information.
4. Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@jakezhang.co.uk if you wish to make a request.
5. How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@jakezhang.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk