Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). An order confirmation email will be sent once your order has been placed with a shipment confirmation email being sent as soon as the order has dispatched. We do not take responsibility for transit delays or customs clearance issues. 

We do not accept responsibility for parcels that are lost or damaged by the carrier.

If you need to change your shipping address or cancel your order, please contact us as soon as possible at info@jakezhang.co.uk.